Returns + Exchanges

Do read this carefully.

  • All orders are FINAL.
  • We cannot amend the shipping address or the items ordered after orders have been processed.
  • We are only able to ship to the address specified during checkout.
  • We are unable to process refunds for items sent to an address that was provided and/or entered incorrectly during checkout.
  • If your tracking information state your order was delivered and you believe this to be an error, please contact your local post office.
  • Knots reserves the right to substitute a shipping method if the requested shipping method is not available for your address.
  • Knots reserves the right to cancel orders at any time, for any reason.